Q: How long can I get the feedback after we sent the inquiry?
A: Our working hours are Monday to Friday 9:00 to 18:00 Beijing Time and we will respond within 2 hours during working hours; we usually respond within 8-12 hours during non-working hours. Official holidays will be replied within 1 working day after the holiday.
Q: Are you direct manufacturer?
A: Yes, we are direct manufacturer with factory and international department; we manufacture and sell all our products by ourselves.
Q: When can you delivery the product to us?
A: As we are a factory with a large warehouse, most of the products we have abundant stock products, after receiving your deposit, we can ship within 7 days. If there is no stock, or customized products will be shipped within 15-30 days.
Q: Can I add logo to the products?
A: Of course, but we usually have quantity requirement. You can contact with us for details.
Q: How to guarantee the quality and after sales service of your products?
A: We conduct strict detection during production from raw material come in to product delivering shipment. Every product must go through 4 steps inspection from casting, machining,assembling, and performance testing within our factory before shipment, also intact packaging test are insured.
Q: What is your warranty term?
A: Depending on the products, for vacuum pump there is a 12 months warranty for our export products from the date of shipment. If warranty has run out, our customer should pay for the replacement part. For accessories, we can change the damaged products.We always provide free consultation on installation and maintenance.
Q: Is the sample available?
A:Yes, usually we send our samples by FedEx, DHL, TNT, UPS, EMS, SF, Depon, it will take around 3 to 4 days for our customer receive them, but customer will charge all cost related to the samples, such as sample cost and air freight. For some products we can refund our customer the sample cost after receiving the order.
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